Frequently Asked Questions

The Graduate Wine Collective

Vinoshipper will be processing all orders, managing compliance, overseeing customer service, and arranging shipping and handling.

We are pleased to offer wine to alumni in the states shown below. If you have questions or require assistance, you can contact Vinoshipper customer service by email.

Can I cancel my membership?

Yes, memberships can be cancelled at any time by sending a request to customerservice@vinoshipper.com. Please state the club name, your name, and email address under which your membership is held.

Note: Once an order has shipped, it cannot be cancelled.

What should I do if my wine is damaged or broken?

Please contact customerservice@vinoshipper.com with your email address and order number. We will be happy to arrange for a replacement order to be sent to you if possible or a refund to be issued.

If I add wines to the current release, does that change future releases?

No, any add on wines are for the current release only and are subject to availability.

Do I have to be present for delivery?

Yes, UPS has to collect an adult signature by state law upon delivery of your order.

Does someone over 21 have to sign for the wine?

Yes, state law requires this.

Should I ship to my home or my work?

We recommend shipping your club shipments to an address where an adult will be available to sign for the package, as all alcohol shipments require the signature of someone 21 years or older.

You can also choose to ship your club orders to a UPS Access Point. They will accept and sign for your delivery and hold it for 7 days. This allows you to pick up your package during their hours and days of business.

Choose an Access Point when you receive the Update Information email prior to the next club shipment. Under Delivery Info, click the more options button (blue button with three dots). Then click Add UPS Access Point. Choose the most convenient access point, then click Ship Here.

What do I do if I miss my delivery?

After one missed delivery attempt, UPS will redirect the shipment to a nearby UPS Access Point. The package is held at the Access Point for up to 7 days at no charge. If it isn't picked up within that window, it will be returned.

What happens if my order is returned?

You can have your order shipped to you again. You will be responsible for the return and reshipping costs.

Can I change the delivery address after the order has shipped?

Yes, within the same state. There may be additional shipping fees.

Can the order be delivered on a weekend?

No.

Can I leave a note for the package to be left when I am not there?

No, even a signed permission note does not work. The carrier has to get an adult signature.

Can I specify the delivery time of the order?

No, you will be notified of the shipment and the day of arrival. We recommend having it delivered to a place where someone is present during business hours. You can also request that your shipments be sent to a local UPS Access Point for pick up.

Why can't the wine be shipped to all 50 states?

When the 21st Amendment was added to the Constitution, it was left to individual states to set the laws pertaining to the importation and shipment of alcohol within its borders. As a result, each state has different laws regulating the shipment of wine, and compliance issues are very complex.

Can I send club releases to multiple recipients?

Yes. It is possible to send club releases to multiple recipients, however because shipping regulations vary by state, you must complete separate membership sign ups for each address.

Can I request a specific delivery window or delay my wine shipment to avoid extreme weather?

Yes, if you have a specific arrival period in mind, or will be away at the time the release is set to ship, you can request delayed shipping. When you receive the customize / update information email prior to the release, click Customize Order. Under the shipping details, click Request Delayed Shipping and select the date you would like the order to ship out. This is the day it will ship, not the day it will arrive.

Contact customerservice@vinoshipper.com if you need help with the delay or have any questions.